Effective Date: August 17, 2026

Calgary Emergency Plumbers ("we," "our," or "us") is committed to protecting your privacy and safeguarding the personal information you provide to us. This Privacy Policy explains what information we collect, how we use it, when we may disclose it, and the choices available to you.

1. Information We Collect

We may collect the following types of information:

1.1 Personal Information

Personal information may include:

• Name
• Email address
• Phone number
• Mailing or service address
• Billing and payment information
• Information you provide when requesting an estimate, inspection, or plumbing service

1.2 Non-Personal and Technical Information

When you visit our website, we may automatically collect certain technical information, including:

• Browser type and version
• IP address
• Device type
• Operating system
• Referring website URLs
• Pages viewed and interactions with our website
• Cookies and similar tracking technologies

1.3 Service-Specific Information

When you contact Calgary Emergency Plumbers or request services, we may collect information related to your property and plumbing needs, including:

• Property address
• Type and extent of water damage
• Source of water damage, flooding, or moisture
• Information regarding burst pipes, appliance leaks, sewage backups, roof leaks, sump pump failures, or other water-related incidents
• Photographs or videos of affected areas
• Property access information
• Insurance-related information where applicable
• Details required to prepare estimates, schedule inspections, or perform plumbing services

2. How We Use Your Information

We may use the information we collect to:

• Provide, operate, and improve our services
• Respond to inquiries and estimate requests
• Schedule inspections, assessments, and restoration work
• Provide emergency plumbing services
• Prepare estimates and service recommendations
• Process payments and transactions
• Communicate with you regarding appointments, projects, and service updates
• Send requested information by email, phone, or text message
• Send promotional or marketing communications where permitted
• Improve the functionality and performance of our website
• Analyze website traffic and marketing performance
• Prevent fraud, abuse, and security incidents
• Maintain business and transaction records
• Comply with applicable legal and regulatory requirements

3. Sharing Your Information

We do not sell your personal information.

We may disclose information in the following circumstances:

Service Providers

We may share information with trusted third-party service providers that assist us in operating our business or providing services. These may include:

• Payment processors
• Customer relationship management platforms
• Scheduling and dispatch systems
• Website hosting providers
• Email and text messaging providers
• Analytics and advertising platforms
• Contractors, technicians, and plumbing service providers involved in completing requested work

These providers may only receive information reasonably necessary to perform their services.

Insurance and Restoration Partners

Where necessary to complete a restoration project or at your request, information may be shared with insurers, adjusters, contractors, subcontractors, property managers, building professionals, or other parties involved in the restoration process.

Legal Requirements

We may disclose information when required by law, regulation, court order, legal process, or a valid request from law enforcement or another government authority.

Business Transfers

If Calgary Emergency Plumbers is involved in a merger, acquisition, restructuring, financing, sale of assets, or similar business transaction, personal information may be transferred as part of that transaction.

Affiliates

We may disclose personal information to affiliated companies or entities where reasonably necessary to provide services or operate our business. Any such use of personal information will remain subject to this Privacy Policy.

4. SMS and Text Messaging Privacy

If you provide your mobile phone number and consent to receive text messages from Calgary Emergency Plumbers, we may send you messages relating to:

• Estimate requests
• Appointment confirmations
• Technician arrival information
• Project updates
• Customer service communications
• Follow-up communications
• Promotional messages where you have provided the required consent

Message and data rates may apply depending on your mobile carrier and plan.

You may opt out of text messages at any time by replying STOP to a message. You may reply HELP for assistance where supported.

SMS Consent and Data Sharing

We will not sell, rent, or share your SMS opt-in information or consent with third parties for their own marketing or promotional purposes.

We may share personal information with third parties that assist us in providing our messaging services, including telecommunications providers, messaging platforms, customer communication platforms, and other vendors involved in delivering text messages.

Text messaging originator opt-in data and consent will not be shared with third parties for their marketing purposes.

5. Cookies and Tracking Technologies

We may use cookies, pixels, analytics technologies, and similar tools to understand how visitors interact with our website, improve our services, measure advertising performance, and provide a better online experience.

These technologies may collect information such as:

• Pages visited
• Time spent on pages
• Referral sources
• Advertising interactions
• Device and browser information
• Approximate geographic information derived from an IP address

You can control or disable cookies through your browser settings. Disabling cookies may affect the functionality of certain portions of our website.

6. Advertising and Analytics

We may use third-party analytics and advertising services to understand website usage and measure the effectiveness of our advertising.

These services may use cookies or similar technologies to collect information about interactions with our website.

Depending on the services we use, these providers may include platforms such as Google, Meta, or other advertising and analytics providers.

Information collected through these technologies is handled according to the privacy practices of the applicable provider.

7. Data Security

We use reasonable administrative, technical, and physical safeguards designed to protect personal information against unauthorized access, disclosure, alteration, misuse, or loss.

However, no method of transmitting information over the internet or storing information electronically can be guaranteed to be completely secure.

8. Data Retention

We may retain personal information for as long as reasonably necessary to:

• Provide requested services
• Maintain business and financial records
• Resolve disputes
• Fulfill contractual obligations
• Meet legal, tax, insurance, and regulatory requirements
• Protect our legitimate business interests

When information is no longer reasonably required, we may securely delete, anonymize, or otherwise dispose of it.

9. Your Privacy Choices

Depending on your location and applicable law, you may have certain rights relating to your personal information.

Marketing Communications

You may unsubscribe from promotional emails by using the unsubscribe link included in those emails.

You may opt out of promotional text messages by replying STOP.

You may still receive transactional or service-related communications necessary to complete a requested service.

Access and Correction

You may contact us to request access to personal information we maintain about you or to request that inaccurate information be corrected.

Withdrawal of Consent

Where we process personal information based on your consent, you may withdraw that consent, subject to legal or contractual restrictions and reasonable notice.

10. Third-Party Links

Our website may contain links to third-party websites, platforms, or services.

Calgary Emergency Plumbers is not responsible for the privacy practices, security, or content of third-party websites. We encourage you to review the privacy policies of any external websites you visit.

11. Children's Privacy

Our services are intended for property owners, tenants, property managers, businesses, and other adults seeking plumbing services.

We do not knowingly collect personal information from children under the age of 13. If we become aware that personal information has been collected from a child without appropriate authorization, we will take reasonable steps to delete it.

12. Canadian Privacy Rights

Calgary Emergency Plumbers operates in Alberta, Canada, and handles personal information in accordance with applicable Canadian and Alberta privacy requirements.

You may contact us regarding questions, concerns, requests for access, corrections, or complaints relating to the handling of your personal information.

13. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes to our services, business practices, technologies, or legal requirements.

When changes are made, the updated Privacy Policy will be posted on this page with a revised effective date.

We encourage you to review this Privacy Policy periodically.

14. Contact Us

If you have questions about this Privacy Policy, our privacy practices, or the personal information we maintain about you, please contact:

Calgary Emergency PlumbersCalgary, Alberta, Canada

Please use the contact information provided on our website to submit privacy-related questions or requests.

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